Good news for contact center and inbound teams: the Queues app is now available on Microsoft Teams mobile, on iOS and Android.
Microsoft is thus continuing its mobility strategy, offering agents and supervisors the possibility of managing call queues directly from their phones, wherever they may be.
A natural extension of the Queues app on cell phones
Until now, queue management via the Queues app has been primarily focused on the desktop experience. With this new evolution, key functionalities arrive in the Teams mobile app, without compromising on governance, security or existing administration rules.
Availability and license requirements
General availability (Worldwide)
Deployment will begin in mid-May 2026 and continue until the end of May 2026 on iOS and Android.
Licenses required
- Microsoft Teams Phone
- Microsoft Teams Premium
No specific administrative action is required to activate the Queues app on mobile: the experience is activated automatically for eligible users.
Who’s concerned?
- Organizations using Microsoft Teams Phone
- Calling representatives
- Supervisors/team leaders
- Users of the Teams app on iOS and Android
What features are available on mobile?
From the Teams mobile application, agents can now :
View the queues to which they are assigned
Subscribe or unsubscribe dynamically from queues (opt-in / opt-out)
View call history related to queues
Manage their availability on the road
For supervisors
Team managers also benefit from new mobile capabilities:
View queue details, including full list of members
Manage mass participation in queues for their teams
Get a quick overview of call activity, even away from the office
🔗Sources
In Conlusion
Agents and supervisors can now keep control of queues, anywhere and at any time, without sacrificing governance or security.
