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Collaboration in the workplace has never been as crucial as it is today, and tools like Microsoft Teams have revolutionized the way we work together. But what if you could integrate your interactions with Genesys Cloud and Microsoft Teams even more closely for an optimal user experience? Well, that’s now

Genesys Cloud, one of the world’s leading cloud contact center solutions, recently unveiled a major user interface update designed to improve efficiency and agent experience. One of the most notable aspects of this update is the new transfer interface, designed to simplify and speed up the call transfer process. In