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"Knowledge is Sharing the Knowledge That Makes Us Grow. " Olivier Lockert

Change in resource account license assignment

Microsoft has removed the need for a resource account license for Auto Attendant services and call queues in Teams, simplifying their management by administrators and users alike. This update aims to make incoming call management simpler and more cost-effective for businesses, by removing a step often perceived as costly and

Auto Attendant & Call queue

Do you know what an IVR ( Interactive Voice Response) is? In the field of unified communications, we also call them Auto Attendant. There is also the concept of call queues, do you know what they are for? In this article, I’ll show you how to understand them and, more

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