Please note that changes are coming to the management of your resource accounts in the Microsoft Teams administration portal. To activate Teams Phone features such as automatic switchboards and call queues, resource accounts are required. Microsoft, with the aim of increasing security and compliance, is going to reinforce the way
Dear participants, I wanted to thank you for attending the M365 Community MTL 2024 event. For those who would like to revisit the topics covered during my session, you will find below the content presented. Don’t hesitate to consult it to deepen your understanding of discuted hybrid mode collaboration and
The world of customer service is about to undergo a revolution! Microsoft announced Microsoft Dynamics 365 Contact Center 2 days ago. This contact center as a service (CCaaS) solution is designed to integrate generative artificial intelligence (Copilot) into every customer engagement channel, promising an unprecedented user experience. Generative artificial intelligence
May 21st was a day of unveiling for Logitech. In fact, they have announced a number of new features, including a new USB audio/video bar, the MeetUp 2. An excellent table companion for a BYOD(Bring Your On Device)/PAP(TakeYour Own Personal Device) environment. Connectivity MeetUp 2 stands out for its ease
