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Changes to resource account management

Please note that changes are coming to the management of your resource accounts in the Microsoft Teams administration portal. To activate Teams Phone features such as automatic switchboards and call queues, resource accounts are required.

Microsoft, with the aim of increasing security and compliance, is going to reinforce the way in which resource accounts are managed. In this spirit, there will be new requirements for Teams administrators. Currently, Teams administrators can create and manage resource accounts without user management permissions in Microsoft 365. However, to reinforce security, changes will be implemented in the management of resource accounts. From now on, Teams administrators will also need permissions to user management in Microsoft 365 to create and manage resource accounts.


This change will be effective 3rd quarter of 2024 .


This change will affect the administrative experience of Teams resource accounts, as well as end-user functionality that depends on resource accounts. To prepare for this change, please inform your IT team so that they can take the necessary steps.


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