Call priority in Teams Efficient call management in the enterprise is essential for smooth communication and optimal customer service. Microsoft Teams has just rolled John Deletre 4 June 2025
Change in resource account license assignment Microsoft has removed the need for a resource account license for Auto Attendant services and call queues in Teams, simplifying John Deletre 10 November 2024
Auto Attendant & Call queue Do you know what an IVR ( Interactive Voice Response) is? In the field of unified communications, we also call John Deletre 13 May 2023