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"Knowledge is Sharing the Knowledge That Makes Us Grow. " Olivier Lockert

Dynamics 365 Contact Center

The world of customer service is about to undergo a revolution! Microsoft announced Microsoft Dynamics 365 Contact Center 2 days ago. This contact center as a service (CCaaS) solution is designed to integrate generative artificial intelligence (Copilot) into every customer engagement channel, promising an unprecedented user experience. Generative artificial intelligence

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