{"id":9583,"date":"2024-09-17T17:32:46","date_gmt":"2024-09-17T22:32:46","guid":{"rendered":"https:\/\/johndeletre.blog\/2024\/09\/queuing-application-available-in-public-pre-release\/"},"modified":"2024-09-17T17:36:28","modified_gmt":"2024-09-17T22:36:28","slug":"queuing-application-available-in-public-pre-release","status":"publish","type":"post","link":"https:\/\/johndeletre.blog\/en\/2024\/09\/queuing-application-available-in-public-pre-release\/","title":{"rendered":"Queuing application available in public pre-release"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div>\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"9583\" class=\"elementor elementor-9583 elementor-9569\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ad66509 e-flex e-con-boxed e-con e-parent\" data-id=\"ad66509\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a9b441 elementor-widget elementor-widget-text-editor\" data-id=\"4a9b441\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>I have some very exciting news to share with you today!<br \/>\nMicrosoft has just launched a <strong>public pre-release <\/strong>of their queuing application for Microsoft Teams.<br \/>\nThis innovative application is designed to improve queue management and optimize collaboration within your team.<br \/>\nFor more information, I suggest you take a look at my previous article &#8211;&#8221; <a href=\"https:\/\/johndeletre.blog\/en\/2024\/03\/queuing-application\/\" target=\"_blank\" rel=\"noopener\"><strong>HERE<\/strong><\/a>   <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c87079c elementor-widget elementor-widget-video\" data-id=\"c87079c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/johndeletre.blog\/wp-content\/uploads\/2024\/03\/Queues-App.mp4\" controls=\"\" preload=\"metadata\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-819082c elementor-widget elementor-widget-text-editor\" data-id=\"819082c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Why use the Teams queuing application?<\/h4>\n<p>The Teams queuing application offers a host of advanced features to simplify and automate the management of your queues.<br \/>\nHere are some of the key features: <\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Queue management<\/strong>:<\/span> Administrators can now delegate authorized users (leads or supervisors) to manage and configure queues and auto attendants directly from the Teams client.<br \/>\nAuthorized users can configure queues and auto-attendants from the call settings, and manage agent registration via the Queues application. <\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Real-time metrics<\/strong>:<\/span> Real-time metrics include number of calls waiting, average waiting time, longest waiting time, and more.<br \/>\nThe analytical report shows queue activity from midnight, the local time of the logged-in user. <\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Historical reports<\/strong>:<\/span> View historical metrics for queues, auto attendant and agent actions.<br \/>\nHistorical reports cover up to the last 27 days. <\/p>\n<h4>A technical guide in preparation<\/h4>\n<p>To help you get the most out of this new application, I&#8217;m currently preparing a detailed technical guide.<br \/>\nThis guide will cover all the features of the application and provide you with practical advice on how to optimize your workflow.<br \/>\nStay tuned for more information!  <\/p>\n<h4>Source<\/h4>\n<ul>\n<li><a href=\"https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/manage-queues-app?wt.mc_id=MVP_315241\" target=\"_blank\" rel=\"noopener\">Microsoft | Learn | Queue application overview<\/a><\/li>\n<li><a href=\"https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/public-preview-doc-updates?tabs=new-teams-client?wt.mc_id=MVP_315241\" target=\"_blank\" rel=\"noopener\"><a href=\"https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/public-preview-doc-updates?tabs=new-teams-client?wt.mc_id=MVP_315241\">Microsoft | Learn | How to activate Teams in public pre-release mode<\/a><\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>I have some very exciting news to share with you today! Microsoft has just launched a public pre-release of their&hellip;<\/p>\n","protected":false},"author":1,"featured_media":9571,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[46],"tags":[259],"class_list":["post-9583","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-microsoft-teams-en","tag-tail-app"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Queuing application available in public pre-release &#062; JD. Blog<\/title>\n<meta name=\"description\" content=\"The new Teams Queue application is now available as a public pre-release. Get ready to change your customer experience!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/johndeletre.blog\/en\/2024\/09\/queuing-application-available-in-public-pre-release\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Queuing application available in public pre-release\" \/>\n<meta property=\"og:description\" content=\"The new Teams Queue application is now available as a public pre-release. Get ready to change your customer experience!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/johndeletre.blog\/en\/2024\/09\/queuing-application-available-in-public-pre-release\/\" \/>\n<meta property=\"og:site_name\" content=\"JD. 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