{"id":9140,"date":"2024-07-17T21:35:51","date_gmt":"2024-07-18T02:35:51","guid":{"rendered":"https:\/\/johndeletre.blog\/2024\/07\/music-on-hold-via-streaming-service\/"},"modified":"2024-07-17T21:49:49","modified_gmt":"2024-07-18T02:49:49","slug":"moh-stream-in-teams","status":"publish","type":"post","link":"https:\/\/johndeletre.blog\/en\/2024\/07\/moh-stream-in-teams\/","title":{"rendered":"Music on hold via streaming service"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div>\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"9140\" class=\"elementor elementor-9140 elementor-9113\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e41db11 e-flex e-con-boxed e-con e-parent\" data-id=\"e41db11\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a39845 elementor-widget elementor-widget-text-editor\" data-id=\"4a39845\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Microsoft Teams<\/strong> continues to innovate and improve the user experience with the introduction of a new music streaming feature. This feature is now generally available thanks to collaboration between Microsoft and <strong><a href=\"https:\/\/easyonholdcloud.com\/Teams\/signup\" target=\"_blank\" rel=\"noopener\">Easy On Hold<\/a><\/strong>a streaming music service provider.<\/p>\n<h4>What is Music on Hold?<\/h4>\n<p>Music on hold is a feature that allows users to listen to music when they are put on hold during a call, in a queue or on a public network call. This can enhance the calling experience by providing a pleasant background sound while the caller waits.<\/p>\n<h4>How does Music on Hold Streaming work?<\/h4>\n<p>With the new music-on-hold streaming feature, administrators can now configure Microsoft Teams to stream music via an external service, such as Easy On Hold. After configuring the service, Easy On Hold provides a URL that can be integrated into Teams&#8217; call policy to broadcast the music.<\/p>\n<h4>Customize Music on Hold<\/h4>\n<p>In addition to the default music provided by Microsoft, organizations can also upload their own audio files for call waiting. This allows for greater personalization and can help reinforce your company&#8217;s brand image.<\/p>\n<p>\u26a0\ufe0f Please note that all necessary permissions and rights must be obtained to use these audio files. \u26a0\ufe0f<\/p>\n<p>Below is an example of the command you&#8217;ll need to run to configure the Easy On Hold service. Then all you have to do is assign this music-on-hold strategy to your users.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b95b7d9 elementor-widget elementor-widget-code-highlight\" data-id=\"b95b7d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"code-highlight.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"prismjs-okaidia copy-to-clipboard \">\n\t\t\t<pre data-line=\"\" class=\"highlight-height language-markup \">\n\t\t\t\t<code readonly=\"true\" class=\"language-markup\">\n\t\t\t\t\t<xmp>New-CsTeamsCallHoldPolicy -Identity \"StreamingMusicPolicy\" -Description \"EasyOnHold Stream Policy\u201d -StreamingSourceUrl \"https:\/\/teams-streaming.domain.com\/xxxxxxxx...\" -StreamingSourceAuthType \"AzureAD\"<\/xmp>\n\t\t\t\t<\/code>\n\t\t\t<\/pre>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7a8b2e elementor-widget elementor-widget-text-editor\" data-id=\"d7a8b2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Easy On Hold and Microsoft Teams<\/h4>\n<p>Easy On Hold is a Microsoft partner providing an on-hold music streaming service. To use this service, you must have a subscription with Easy On Hold. Once the subscription is set up, Easy On Hold provides a URL that can be integrated into your Teams call policy to broadcast the music.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a92fc43 elementor-widget elementor-widget-image\" data-id=\"a92fc43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1304\" height=\"684\" src=\"https:\/\/johndeletre.blog\/wp-content\/uploads\/2024\/07\/easy-on-Hold.png\" class=\"attachment-full size-full wp-image-9116\" alt=\"\" srcset=\"https:\/\/johndeletre.blog\/wp-content\/uploads\/2024\/07\/easy-on-Hold.png 1304w, https:\/\/johndeletre.blog\/wp-content\/uploads\/2024\/07\/easy-on-Hold-300x157.png 300w, https:\/\/johndeletre.blog\/wp-content\/uploads\/2024\/07\/easy-on-Hold-1024x537.png 1024w, https:\/\/johndeletre.blog\/wp-content\/uploads\/2024\/07\/easy-on-Hold-768x403.png 768w\" sizes=\"(max-width: 1304px) 100vw, 1304px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffbc0da elementor-widget elementor-widget-text-editor\" data-id=\"ffbc0da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Costs associated with Easy On Hold<\/h4>\n<p>The costs associated with the Easy On Hold service may vary according to the specific needs of each organization and the subscriptions available. You can also take advantage of a <strong>14-day<\/strong> free trial. However, I recommend that you consult their website directly or contact their customer service department for precise pricing information. In the meantime, here&#8217;s what I found on their website:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cc3338 elementor-widget elementor-widget-image\" data-id=\"4cc3338\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"583\" height=\"289\" src=\"https:\/\/johndeletre.blog\/wp-content\/uploads\/2024\/07\/easy-on-Hold-pricing.png\" class=\"attachment-full size-full wp-image-9124\" alt=\"\" srcset=\"https:\/\/johndeletre.blog\/wp-content\/uploads\/2024\/07\/easy-on-Hold-pricing.png 583w, https:\/\/johndeletre.blog\/wp-content\/uploads\/2024\/07\/easy-on-Hold-pricing-300x149.png 300w\" sizes=\"(max-width: 583px) 100vw, 583px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2165798 elementor-widget elementor-widget-text-editor\" data-id=\"2165798\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Conclusion<\/h4>\n<p>The new music-on-hold streaming feature in Microsoft Teams, in collaboration with Easy On Hold, offers an enhanced user experience and greater personalization for on-hold calls. Whether you choose to use Microsoft&#8217;s default music, upload your own music or use Easy On Hold&#8217;s streaming service, this feature is a great addition to the Microsoft Teams suite of communication tools.<\/p>\n<h4>Sources<\/h4>\n<ul>\n<li><a href=\"https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/music-on-hold#configure-streaming-music?wt.mc_id=MVP_315241\" target=\"_blank\" rel=\"noopener\"><a href=\"https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/music-on-hold#configure-streaming-music?wt.mc_id=MVP_315241\">Microsoft | Learn | Set streaming music as music on hold<\/a><\/a><\/li>\n<li><a href=\"https:\/\/techcommunity.microsoft.com\/t5\/microsoft-teams-blog\/what-s-new-in-microsoft-teams-june-2024\/ba-p\/4176606?wt.mc_id=MVP_315241\" target=\"_blank\" rel=\"noopener\"><a href=\"https:\/\/techcommunity.microsoft.com\/t5\/microsoft-teams-blog\/what-s-new-in-microsoft-teams-june-2024\/ba-p\/4176606?wt.mc_id=MVP_315241\">Microsoft | Technocomunity | Teams News June<\/a><\/a><\/li>\n<li><a href=\"https:\/\/easyonholdcloud.com\/Teams\/signup\" target=\"_blank\" rel=\"noopener\"><a href=\"https:\/\/easyonholdcloud.com\/Teams\/signup\">Easy on Hold | Website | Service description<\/a><\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Microsoft Teams continues to innovate and improve the user experience with the introduction of a new music streaming feature. This&hellip;<\/p>\n","protected":false},"author":1,"featured_media":9116,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[46],"tags":[257],"class_list":["post-9140","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-microsoft-teams-en","tag-music-on-hold"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Music on hold via streaming service &#062; JD. Blog<\/title>\n<meta name=\"description\" content=\"Streaming Music on Hold is now available in Teams. 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