{"id":8482,"date":"2024-03-26T20:19:07","date_gmt":"2024-03-27T01:19:07","guid":{"rendered":"https:\/\/johndeletre.blog\/2024\/03\/queuing-application\/"},"modified":"2024-03-26T20:32:10","modified_gmt":"2024-03-27T01:32:10","slug":"queuing-application","status":"publish","type":"post","link":"https:\/\/johndeletre.blog\/en\/2024\/03\/queuing-application\/","title":{"rendered":"Queues App"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div>\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"8482\" class=\"elementor elementor-8482 elementor-8413\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35d46712 e-flex e-con-boxed e-con e-parent\" data-id=\"35d46712\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-caeb138 elementor-widget elementor-widget-text-editor\" data-id=\"caeb138\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Today, at<b> Enterprise Connect 2024<\/b>, Microsoft made an important announcement concerning Microsoft Teams, introducing new features and enhancements. Among these new features, the &#8220;<b>Queue App<\/b>&#8221; was highlighted, promising to optimize call management and the customer experience within your company. The Queues application will therefore be a <span style=\"text-decoration: underline;\"><strong>native<\/strong> <\/span>Microsoft Teams, enabling you to efficiently manage your customers&#8217; commitments. At the same time, Microsoft announced that the availability of Teams telephony has reached <strong>99.999% <\/strong>.  <\/p>\n<p>The <strong>Queue App<\/strong> represents a direct response to the changing needs of modern businesses, where communication and interaction with customers are essential. Designed to simplify and centralize the queue management process, this revolutionary application enables customer service teams to streamline their operations while delivering an enhanced customer experience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46575bb elementor-widget elementor-widget-video\" data-id=\"46575bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/johndeletre.blog\/wp-content\/uploads\/2024\/03\/Queues-App.mp4\" controls=\"\" preload=\"metadata\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77df5c7 elementor-widget elementor-widget-text-editor\" data-id=\"77df5c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>What are the Queue App&#8217;s key features?<\/h4>\n<ol>\n<li>\n<p><strong>Centralized queue management<\/strong>: The Queue App enables companies to manage all their queues from a single centralized interface. This ensures efficient coordination of resources and greater visibility over the entire customer service process.<\/p>\n<\/li>\n<li>\n<p><strong>Seamless integration with Microsoft Teams<\/strong>: By leveraging the Microsoft Teams ecosystem, the Queue App integrates seamlessly with existing tools and workflows. Customer service agents can respond to customer queries directly from Teams, simplifying their daily workflow.<\/p>\n<\/li>\n<li>\n<p><strong>Advanced customization options<\/strong>: The Queue App offers advanced customization options, enabling companies to configure queues according to their specific needs. Whether it&#8217;s automatic call distribution, personalized on-hold messages or the definition of service hours, the possibilities are vast and flexible.<\/p>\n<\/li>\n<li>\n<p><strong>Integrated analysis and reporting<\/strong>: To help companies better understand and improve their customer service performance, the Queue App offers integrated analysis and reporting capabilities. This enables companies to track key metrics, identify trends and make informed decisions to optimize their customer service.<\/p>\n<\/li>\n<li><strong>Real-time and historical data<\/strong> Microsoft&#8217;s Queue App gives companies a decisive edge by providing real-time and historical data on customer interactions. This feature enables teams to closely monitor performance, identify trends and make informed decisions to improve the customer experience. With easy access to historical data, companies can also analyze customer behavior patterns, identify areas for improvement and implement more effective strategies to optimize their customer service. By combining real-time and historical data, the Queue App offers a complete overview of customer activity, helping companies to stay competitive and meet the changing needs of their customer base.<\/li>\n<\/ol>\n<p>The <strong>Queues App<\/strong> will be available via the <strong>Teams Premium<\/strong> license and is scheduled for release in<strong>summer 2024<\/strong>. With this announcement, Microsoft is also offering interested customers the chance to be part of the pre-release before its launch.&nbsp; If you&#8217;re interested, nominate your company &#8211;&#8221; <strong>\n  <a href=\"https:\/\/forms.office.com\/r\/ETh1yWKp4n\" target=\"_blank\" rel=\"noopener\">click HERE<\/a>\n<\/strong><\/p>\n<h4>Some photos<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-341018f elementor-skin-slideshow elementor-arrows-yes elementor-widget elementor-widget-media-carousel\" data-id=\"341018f\" data-element_type=\"widget\" data-e-type=\"widget\" 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aria-roledescription=\"carousel carousel\" aria-label=\"Slides Slides\">\n\t\t\t\t<div class=\"swiper-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-carousel-image\" role=\"img\" aria-label=\"queues app1\" style=\"background-image: url(&#039;https:\/\/johndeletre.blog\/wp-content\/uploads\/2024\/03\/queues-app1.png&#039;)\">\n\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-carousel-image\" role=\"img\" aria-label=\"transfer call\" style=\"background-image: url(&#039;https:\/\/johndeletre.blog\/wp-content\/uploads\/2024\/03\/transfer-call.png&#039;)\">\n\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-carousel-image\" role=\"img\" aria-label=\"Secure, reliable and easy-to-manage customer care solution\" style=\"background-image: url(&#039;https:\/\/johndeletre.blog\/wp-content\/uploads\/2024\/03\/Secure-reliable-and-easy-to-manage-customer-care-solution.png&#039;)\">\n\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-carousel-image\" role=\"img\" aria-label=\"Improvements\" style=\"background-image: url(&#039;https:\/\/johndeletre.blog\/wp-content\/uploads\/2024\/03\/Improvements.png&#039;)\">\n\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-carousel-image\" role=\"img\" aria-label=\"future queues\" style=\"background-image: url(&#039;https:\/\/johndeletre.blog\/wp-content\/uploads\/2024\/03\/future-queues.png&#039;)\">\n\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-carousel-image\" role=\"img\" aria-label=\"settings\" style=\"background-image: url(&#039;https:\/\/johndeletre.blog\/wp-content\/uploads\/2024\/03\/settings.png&#039;)\">\n\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce82c70 elementor-widget elementor-widget-text-editor\" data-id=\"ce82c70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Source<\/h4>\n<ul>\n<li><a href=\"https:\/\/techcommunity.microsoft.com\/t5\/microsoft-teams-blog\/introducing-the-queues-app-enabling-customer-engagement-in\/ba-p\/4095971?wt.mc_id=MVP_315241\" target=\"_blank\" rel=\"noopener\">Microsoft | Techcommunity | Microsoft Teams Blog<\/a><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Today, at Enterprise Connect 2024, Microsoft made an important announcement concerning Microsoft Teams, introducing new features and enhancements. Among these&hellip;<\/p>\n","protected":false},"author":1,"featured_media":8417,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[46],"tags":[214],"class_list":["post-8482","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-microsoft-teams-en","tag-queue"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Queues App &#062; JD. Blog<\/title>\n<meta name=\"description\" content=\"At the Enterprise Connect conference today, Microsoft Teams announced a major innovation: the Queues App.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/johndeletre.blog\/en\/2024\/03\/queuing-application\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Queues App\" \/>\n<meta property=\"og:description\" content=\"At the Enterprise Connect conference today, Microsoft Teams announced a major innovation: the Queues App.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/johndeletre.blog\/en\/2024\/03\/queuing-application\/\" \/>\n<meta property=\"og:site_name\" content=\"JD. 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