{"id":1753,"date":"2015-04-28T12:49:42","date_gmt":"2015-04-28T17:49:42","guid":{"rendered":"https:\/\/johndeletre.blog\/2015\/04\/lync-hosted-um\/"},"modified":"2023-12-16T15:01:15","modified_gmt":"2023-12-16T20:01:15","slug":"lync-hosted-um","status":"publish","type":"post","link":"https:\/\/johndeletre.blog\/en\/2015\/04\/lync-hosted-um\/","title":{"rendered":"Lync Hosted UM"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div>\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1753\" class=\"elementor elementor-1753 elementor-133\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5c58e46c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5c58e46c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4361d5ab\" data-id=\"4361d5ab\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-125e0005 elementor-widget elementor-widget-text-editor\" data-id=\"125e0005\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<p style=\"margin-top: 0px; margin-right: 0px; margin-left: 0px; line-height: 1.6em; font-size: 15.4px; text-rendering: optimizelegibility; color: #22252c; font-family: -apple-system, BlinkMacSystemFont, Helvetica, Arial, 'Segoe UI', sans-serif;\"><span style=\"font-family: 'Segoe UI Light'; font-size: 1em;\">In a Hybrid migration environment with Exchange On-Prem \/ Lync On-Prem and Office 365, I encountered two errors that actually come from misconfiguring the client&#8217;s Lync On-prem environment when setting up unified messaging on Office 365.<br>My post below will explain how to solve its mistakes and I hope it will help some people.  <\/span><\/p>\n<p style=\"margin-top: 1.5em; margin-right: 0px; margin-left: 0px; line-height: 1.6em; font-size: 15.4px; text-rendering: optimizelegibility; color: #22252c; font-family: -apple-system, BlinkMacSystemFont, Helvetica, Arial, 'Segoe UI', sans-serif;\"><span style=\"font-family: 'Segoe UI Light'; font-size: 1em;\">To ensure that your Lync and Office365 environment is properly configured, follow the guide below:  <\/span><\/p>\n<ul style=\"list-style-type: square; padding: 0px 0px 0px 2em; margin-top: 1em; margin-bottom: 1em; margin-left: 0px; line-height: 1.6em; font-size: 15.4px; color: #22252c; font-family: -apple-system, BlinkMacSystemFont, Helvetica, Arial, 'Segoe UI', sans-serif;\">\n<li style=\"font-family: 'Segoe UI Light'; font-size: 1em; color: #0772ba;\"><span style=\"font-size: 1em; color: black;\"><a style=\"background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; color: #006fff; transition: color 0.1s ease 0s;\" href=\"http:\/\/blogs.technet.com\/b\/canitpro\/archive\/2015\/01\/21\/step-by-step-configuring-on-premises-lync-server-2013-integration-office-365-unified-messaging.aspx\">http:\/\/blogs.technet.com\/b\/canitpro\/archive\/2015\/01\/21\/step-by-step-configuring-on-premises-lync-server-2013-integration-office-365-unified-messaging.aspx<\/a> <\/span><span style=\"font-size: 1em; color: black;\"><br><\/span><\/li>\n<\/ul>\n<div style=\"line-height: 1; color: #22252c; font-size: 1em; border: thin solid #cccccc; padding: 5px; font-family: 'Segoe UI Light'; text-align: center; background: #eeeeee;\">\n<p style=\"margin-top: 0px; margin-right: 0px; margin-left: 0px; line-height: 1.6em; font-size: 15.4px; text-rendering: optimizelegibility; text-align: right;\"><b>Migration date: April 01, 2015<br>Migration Type: Cutover Exchange 2010 + Lync Server 2010<\/b><\/p>\n<strong style=\"font-weight: bold;\">Error: When someone makes an external call to one of your (real) DIDs, the call is established and then you have silence for 10 seconds and the call disconnects itself.<br><\/strong><hr style=\"box-sizing: content-box; height: 0px;\"><br>\n<p style=\"margin-top: 1.5em; margin-right: 0px; margin-left: 0px; line-height: 1.6em; font-size: 15.4px; text-rendering: optimizelegibility; text-align: left;\">TL_INFO(TF_PROTOCOL) [0]06EC.0338::03\/23\/2015-13:52:42.936.00004043 (SIPStack,SIPAdminLog::TraceProtocolRecord:SIPAdminLog.cpp(125))$$begin_record<br>Trace-Correlation-Id: 2296834163<br>Instance-Id: 00007BA3<br>Direction: incoming;source=&#8221;internal edge&#8221;;destination=&#8221;external edge&#8221;<br>Peer: CONTOSOLYNCFE01.contoso.com:62157<br>Message-Type: request<br>Start-Line: BYE sip:uminternal.um.prod.outlook.com:5066;ms-fe=BN3PR11MB0258.namprd11.prod.outlook.com;transport=Tls SIP\/2.0<br>From: &lt;sip:5145551234;phone-context=CONTOSO_Global@contoso.com;user=phone&gt;;epid=243D1C1F9C;tag=f2c0fa14b<br>To: &lt;sip:+5145554321@contoso.com;user=phone&gt;;epid=B0DAFC866A;tag=2fba11c27<br>CSeq: 4188 BYE<br>Call-ID: 7de706e8-f352-4432-87db-c8cded3ea3c9<br>Via: SIP\/2.0\/TLS 192.168.1.21:62157;branch=z9hG4bK1D42DA88.0FE7333822E35C4E;branched=FALSE<br>Max-Forwards: 69<br>Via: SIP\/2.0\/TLS 192.168.1.21:62509;branch=z9hG4bK5829a05a;ms-received-port=62509;ms-received-cid=283800<br>Route: &lt;sip:CONTOSOLYNCEDGE01.contoso.com:5061;transport=tls;opaque=state:Si;lr&gt;,&lt;sip:exap.um.outlook.com:5061;transport=tls;epid=B0DAFC866A;lr;ms-key-info=AAEAAWNkNZ52Q7PLZmXQATfPdNPzVASi5184zpoBaEerlIbtXy0Vl9catHmQazIWLWXvmCou-dQLXwsatbCV3r4e-9gv9UM-vd-mDRN9ZSvZy4X5fx88lSk57Ibs5S9neSb3FZ_YbTx-9DEGs4PUBLO9daUCz0wwcEorpbfRU-L4Oropjg4GjOLMsKL2bbrvdD_vorEAjqKQCoidxYytO2IH6ZWBiiBvRda8vfk2JAkm4sMckrP3LHNxGtCsK4Hxu8-AAgKBhLcJNh6yE6M2u_qFWEQ0n0m0PkG9aNL4Y6p6SsCYUhzUIPKpme0IWVMdjwBoE3hqNytQe5FMl3_7DIYF6UEswvKQ8CSKIpLkxrhnoW5YBz0HXKYeAqli9OAW39Jng8oN66LBvj9E1bAq0IuSTeHHafXXRuUVL9FQi3IF-mRVyZs1NA3dyiK4rdcm5zVGBlchsgvwRIZcGtGrum45CXZmU_-5aHzDVKg8IMQcriAP3PuZN58yohnnJMPGWj6yueksFvVmLFuZLdirtVl8rmay3PPZZJ2TUUo8rYbBaJEL4VRx65f5B0gHqz9HJ6zC2SmfaNajMEbaBGxsMb4e3iItlB9wStm6SK0ibU9YB8mejF_h7JKu3DU2ITgDAJ-REdD3zC8cvRCAp_Vwvg7bs6xVZm-jF17hq985SSv3bon2QJgmIn8Lo2Q3es_a;ms-route-sig=eeCF5CeEZksvPfPo2DdcvvbnTwgBlFIE8dAfGt7defsuy08iqnJJcXOgAA&gt;<br>CONTACT: &lt;sip:CONTOSOLYNCFE01.contoso.com@contoso.com;gruu;opaque=srvr:MediationServer:A9DaPGztc1SvALSwWMd8XAAA;grid=c55432bfc80f4633b1d10cb93050f8e2&gt;;isGateway<br>CONTENT-LENGTH: 0<br>SUPPORTED: ms-dialog-route-set-update<br>SUPPORTED: gruu-10<br>USER-AGENT: RTCC\/4.0.0.0 MediationServer<br>P-ASSERTED-IDENTITY: &#8220;JOHN DELETRE&#8221;&lt;sip:5145551234;phone-context=CONTOSO_Global@contoso.com;user=phone&gt;<br>ms-diagnostics: 22;source=&#8221;CONTOSOLYNCFE01.contoso.com&#8221;;reason=<strong style=\"font-weight: bold;\">&#8220;Call failed to establish due to a media connectivity failure when both endpoints are internal&#8221;;component=&#8221;MediationServer&#8221;;Exception=&#8221;Proxy side ICE connectivity check failed.&#8221;;ICEWarningFlags=&#8221;ICEWarn=0x80120,LocalSite=192.168.1.21:50362,RemoteSite=10.8.148.7:3257,RemoteMR=65.55.127.81:50670,PortRange=49152:57500,RemoteMRTCPPort=50670,LocalLocation=2,RemoteLocation=2,FederationType=0&#8243;<\/strong><br><strong style=\"font-weight: bold;\">ms-diagnostics-public: 22;reason=&#8221;Call failed to establish due to a media connectivity failure when both endpoints are internal&#8221;;component=&#8221;MediationServer&#8221;;Exception=&#8221;Proxy side ICE connectivity check failed.&#8221;<\/strong><br>ms-endpoint-location-data: NetworkScope;ms-media-location-type=intranet<br>Message-Body: &#8211;<br>$$end_record<\/p>\n<p style=\"margin-top: 1.5em; margin-right: 0px; margin-left: 0px; line-height: 1.6em; font-size: 15.4px; text-rendering: optimizelegibility;\"><strong style=\"font-weight: bold;\">Cause:<\/strong> After various tests and a little research on the internet, it turns out that this error occurs when your Front End Mediation service is not associated with your Edge server. You can check this by running <strong style=\"font-weight: bold;\">Get-CsService -MediationServer<\/strong>:<\/p>\n<p style=\"margin-top: 1.5em; margin-right: 0px; margin-left: 0px; line-height: 1.6em; font-size: 15.4px; text-rendering: optimizelegibility; text-align: left;\"><span style=\"font-size: inherit;\">Identity : MediationServer:CONTOSOLYNCFE01.contoso.com<br>Registrar : Registrar:CONTOSOLYNCFE01.contoso.com<br>EdgeServer: EdgeServer:CONTOSOLYNCEDGE01.contoso.com<br>SipServerPort : 5070<br>SipClientTcpPort : 5060<br>SipClientTlsPort : 5067<br>AudioPortStart : 49152<br>AudioPortCount : 8348<br>DependentServiceList : {PstnGateway:206.83.256.001}<br>ServiceId: 1-MediationServer-3<br>SiteId : Site:CONTOSO<br>PoolFqdn: CONTOSOLYNCFE01.contoso.com<br>Version: 5<br>Role : MediationServer<\/span><\/p>\n<br>\n<p style=\"margin-top: 1.5em; margin-right: 0px; margin-left: 0px; line-height: 1.6em; font-size: 15.4px; text-rendering: optimizelegibility;\"><strong style=\"font-weight: bold;\">Resolution: <\/strong>In my case, the EdgeServer line was empty. To associate your Edge server with your Mediation service, execute the following command:  <\/p>\n<p style=\"margin: 1.5em 0px 0px; line-height: 1.6em; font-size: 15.4px; text-rendering: optimizelegibility;\"><strong style=\"font-weight: bold;\">Set-CsMediationServer -identity &#8220;MediationServer:CONTOSOLYNCFE01.contoso.com&#8221; -EdgeServer CONTOSOLYNCEDGE01.contoso.com<\/strong><\/p>\n<\/div>\n<p style=\"margin-top: 1.5em; margin-right: 0px; margin-left: 0px; line-height: 1.6em; font-size: 15.4px; text-rendering: optimizelegibility; color: #22252c; font-family: -apple-system, BlinkMacSystemFont, Helvetica, Arial, 'Segoe UI', sans-serif;\"> <\/p>\n<div style=\"line-height: 1; color: #22252c; font-size: 1em; border: thin solid #cccccc; padding: 5px; font-family: 'Segoe UI Light'; text-align: center; background: #eeeeee;\">\n<p style=\"margin-top: 0px; margin-right: 0px; margin-left: 0px; line-height: 1.6em; font-size: 15.4px; text-rendering: optimizelegibility; text-align: right;\"><b>Date of migration: April 17, 2015<br>Migration Type: Hybrid Exchange 2010 + Lync Server 2010<\/b><\/p>\n<strong style=\"font-weight: bold;\">Error: Unable to call an ExumContact either internally or externally<br><\/strong><hr style=\"box-sizing: content-box; height: 0px;\"><br><img decoding=\"async\" style=\"border-width: 0px; border-style: initial; cursor: zoom-in;\" src=\"https:\/\/microsofttouch.fr\/resized-image\/__size\/420x340\/__key\/communityserver-blogs-components-weblogfiles\/00-00-00-00-74\/6661.error.png\" alt=\" \"><br>\n<p style=\"margin-top: 1.5em; margin-right: 0px; margin-left: 0px; line-height: 1.6em; font-size: 15.4px; text-rendering: optimizelegibility;\"><strong style=\"font-weight: bold;\">Cause:<\/strong> After various tests and a little research on the internet, it turns out that this error occurs when the DNS entry of type SRV <strong style=\"font-weight: bold;\">_sipfederationtls._tcp.contoso.com<\/strong> is not configured in the local DNS.<\/p>\n<img decoding=\"async\" style=\"border-width: 0px; border-style: initial; cursor: zoom-in;\" src=\"https:\/\/microsofttouch.fr\/resized-image\/__size\/420x340\/__key\/communityserver-blogs-components-weblogfiles\/00-00-00-00-74\/error2.PNG\" alt=\" \"><br>\n<p style=\"margin: 1.5em 0px 0px; line-height: 1.6em; font-size: 15.4px; text-rendering: optimizelegibility;\"><strong style=\"font-weight: bold;\">Resolution:<\/strong> If you are in the same situation, simply add the local DNS entry making sure to put it in the default SIP domain.<\/p>\n<\/div>\n<p style=\"margin-top: 1.5em; margin-right: 0px; margin-left: 0px; line-height: 1.6em; font-size: 15.4px; text-rendering: optimizelegibility; color: #22252c; font-family: -apple-system, BlinkMacSystemFont, Helvetica, Arial, 'Segoe UI', sans-serif;\"> <\/p>\n<p style=\"margin: 1.5em 0px 0px; line-height: 1.6em; font-size: 15.4px; text-rendering: optimizelegibility; color: #22252c; font-family: -apple-system, BlinkMacSystemFont, Helvetica, Arial, 'Segoe UI', sans-serif;\"><img decoding=\"async\" style=\"border-width: 0px; border-style: initial; float: right; cursor: zoom-in;\" src=\"https:\/\/microsofttouch.fr\/resized-image\/__size\/940x0\/__key\/communityserver-blogs-components-weblogfiles\/00-00-00-00-74\/Office_5F00_365_5F00_logo.png\" alt=\" \" width=\"150\"><\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Some errors I had with Lync hybrid and Office365 voicemail.<\/p>\n","protected":false},"author":1,"featured_media":1631,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[84],"tags":[86,85],"class_list":["post-1753","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lync-en","tag-exchange-online-um-en","tag-lync-server-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Lync Hosted UM &#062; JD. Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/johndeletre.blog\/en\/2015\/04\/lync-hosted-um\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Lync Hosted UM\" \/>\n<meta property=\"og:description\" content=\"Some errors I had with Lync hybrid and Office365 voicemail.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/johndeletre.blog\/en\/2015\/04\/lync-hosted-um\/\" \/>\n<meta property=\"og:site_name\" content=\"JD. 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