{"id":11634,"date":"2026-04-13T20:56:20","date_gmt":"2026-04-14T01:56:20","guid":{"rendered":"https:\/\/johndeletre.blog\/2026\/04\/app-cues-on-teams-mobile\/"},"modified":"2026-04-13T21:06:46","modified_gmt":"2026-04-14T02:06:46","slug":"app-cues-on-teams-mobile","status":"publish","type":"post","link":"https:\/\/johndeletre.blog\/en\/2026\/04\/app-cues-on-teams-mobile\/","title":{"rendered":"App cues on Teams Mobile"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div>\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"11634\" class=\"elementor elementor-11634 elementor-11623\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b25ab2 e-flex e-con-boxed e-con e-parent\" data-id=\"7b25ab2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-576a583 elementor-widget elementor-widget-text-editor\" data-id=\"576a583\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Good news for contact center and inbound teams: the Queues app is now available on Microsoft Teams mobile, on iOS and Android.<br>Microsoft is thus continuing its mobility strategy, offering agents and supervisors the possibility of managing call queues directly from their phones, wherever they may be.<\/p><h4>A natural extension of the Queues app on cell phones<\/h4><p>Until now, queue management via the Queues app has been primarily focused on the desktop experience. With this new evolution, key functionalities arrive in the Teams mobile app, without compromising on governance, security or existing administration rules.   <\/p><div>This new feature is part of the Microsoft 365 roadmap under ID <a href=\"https:\/\/www.microsoft.com\/en-US\/microsoft-365\/roadmap?filters=&amp;searchterms=559386\" target=\"_blank\" rel=\"noopener\"><strong>559386<\/strong> <\/a>and is designed to meet the needs of <strong>modern, hybrid and mobile<\/strong> environments.<\/div><h4>Availability and license requirements<\/h4><p><style>\na {<br \/>    text-decoration: none;<br \/>    color: #464feb;<br \/>}<br \/>tr th, tr td {<br \/>    border: 1px solid #e6e6e6;<br \/>}<br \/>tr th {<br \/>    background-color: #f5f5f5;<br \/>}<br \/><\/style><\/p><div><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2705.svg\" alt=\"\u2705\"> <strong>General availability (Worldwide)<\/strong><br>Deployment will begin in <strong>mid-May 2026<\/strong> and continue until <strong>the end of May 2026<\/strong> on iOS and Android.<\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2705.svg\" alt=\"\u2705\"> <strong>Licenses required<\/strong><\/p><ul><li>Microsoft <strong>Teams Phone<\/strong><\/li><li>Microsoft <strong>Teams Premium<\/strong><\/li><\/ul><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2705.svg\" alt=\"\u2705\"> <strong>No<\/strong> specific administrative action is required to activate the Queues app on mobile: the experience is <strong>activated automatically<\/strong> for eligible users.<\/p><\/div><h4>Who&#8217;s concerned?<\/h4><ul><li>Organizations using <strong>Microsoft Teams Phone<\/strong><\/li><li><strong>Calling<\/strong> representatives<\/li><li><strong>Supervisors\/team leaders<\/strong><\/li><li>Users of the Teams app on <strong>iOS and Android<\/strong><\/li><\/ul><h4>What features are available on mobile?<\/h4><div><div><strong><span style=\"text-decoration: underline;\">For call agents<\/span><br><\/strong>From the Teams mobile application, agents can now :<\/div><ul><li><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4cb.svg\" alt=\"\ud83d\udccb\"> <strong>View the queues<\/strong> to which they are assigned<\/li><li><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f504.svg\" alt=\"\ud83d\udd04\"> <strong>Subscribe or unsubscribe dynamically<\/strong> from queues (opt-in \/ opt-out)<\/li><li><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4de.svg\" alt=\"\ud83d\udcde\"> <strong>View call history related to queues<\/strong><\/li><li><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f6b6-200d-2642-fe0f.svg\" alt=\"\ud83d\udeb6\u200d\u2642\ufe0f\">  Manage their availability <strong>on the road<\/strong><\/li><\/ul><p><strong><span style=\"text-decoration: underline;\">For supervisors<\/span> <br><\/strong>Team managers also benefit from new mobile capabilities:<\/p><div><ul><li><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f465.svg\" alt=\"\ud83d\udc65\"> <strong>View queue details<\/strong>, including full list of members<\/li><li><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2699.svg\" alt=\"\u2699\ufe0f\"> <strong>Manage mass participation in queues<\/strong> for their teams<\/li><li><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f440.svg\" alt=\"\ud83d\udc40\">  Get a <strong>quick overview of call activity<\/strong>, even away from the office<\/li><\/ul><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7150477 elementor-widget elementor-widget-image\" data-id=\"7150477\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/johndeletre.blog\/wp-content\/uploads\/2026\/04\/queues-app-mobile-1.png\" data-elementor-open-lightbox=\"yes\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MTE2MzAsInVybCI6Imh0dHBzOlwvXC9qb2huZGVsZXRyZS5ibG9nXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI2XC8wNFwvcXVldWVzLWFwcC1tb2JpbGUtMS5wbmcifQ%3D%3D\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"139\" height=\"300\" src=\"https:\/\/johndeletre.blog\/wp-content\/uploads\/2026\/04\/queues-app-mobile-1-139x300.png\" class=\"attachment-medium size-medium wp-image-11630\" alt=\"\" srcset=\"https:\/\/johndeletre.blog\/wp-content\/uploads\/2026\/04\/queues-app-mobile-1-139x300.png 139w, https:\/\/johndeletre.blog\/wp-content\/uploads\/2026\/04\/queues-app-mobile-1-473x1024.png 473w, https:\/\/johndeletre.blog\/wp-content\/uploads\/2026\/04\/queues-app-mobile-1-768x1661.png 768w, https:\/\/johndeletre.blog\/wp-content\/uploads\/2026\/04\/queues-app-mobile-1-710x1536.png 710w, https:\/\/johndeletre.blog\/wp-content\/uploads\/2026\/04\/queues-app-mobile-1-947x2048.png 947w, https:\/\/johndeletre.blog\/wp-content\/uploads\/2026\/04\/queues-app-mobile-1.png 1179w\" sizes=\"(max-width: 139px) 100vw, 139px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da02945 elementor-widget elementor-widget-text-editor\" data-id=\"da02945\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><div><h4>\ud83d\udd17Sources<\/h4><ul><li><a href=\"https:\/\/www.microsoft.com\/en-US\/microsoft-365\/roadmap?filters=&amp;searchterms=559386\" target=\"_blank\" rel=\"noopener\">Microsoft | Microsoft 365 Roadmap | ID 559386<\/a> <\/li><li><a href=\"https:\/\/admin.cloud.microsoft\/?source=applauncher&amp;ref=MessageCenter\/:\/messages\/MC1279071\" target=\"_blank\" rel=\"noopener\">Microsoft | Microsoft 365 Mail Center | MC1279071<\/a><\/li><\/ul><h4>In Conlusion<\/h4><div>With the arrival of the <strong>Queues app on Microsoft Teams mobile<\/strong>, Microsoft is clearly reinforcing its vision of a <strong>modern, flexible and user-centric enterprise telephony<\/strong>.<br>Agents and supervisors can now <strong>keep control of queues, anywhere and at any time<\/strong>, without sacrificing governance or security.<\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Good news for contact center and inbound teams: the Queues app is now available on Microsoft Teams mobile, on iOS&hellip;<\/p>\n","protected":false},"author":1,"featured_media":11635,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[46],"tags":[259],"class_list":["post-11634","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-microsoft-teams-en","tag-tail-app"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>App cues on Teams Mobile &#062; JD. 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