{"id":10754,"date":"2025-04-21T21:45:27","date_gmt":"2025-04-22T02:45:27","guid":{"rendered":"https:\/\/johndeletre.blog\/2025\/04\/new-license-controls-for-bot-pstn-calls\/"},"modified":"2025-04-21T21:50:49","modified_gmt":"2025-04-22T02:50:49","slug":"new-license-controls-for-bot-pstn-calls","status":"publish","type":"post","link":"https:\/\/johndeletre.blog\/en\/2025\/04\/new-license-controls-for-bot-pstn-calls\/","title":{"rendered":"New License Controls for Bot PSTN Calls"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div>\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"10754\" class=\"elementor elementor-10754 elementor-10745\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9bd54bc e-flex e-con-boxed e-con e-parent\" data-id=\"9bd54bc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4789986 elementor-widget elementor-widget-text-editor\" data-id=\"4789986\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dear readers, I have an important update to share regarding PSTN (Public Switched Telephone Network) bot calls in Microsoft Teams. Starting in <strong>June 2025<\/strong>, Microsoft will enforce licensing controls for bot-initiated call transfers to Teams users. This measure aims to align Teams Phone functionality with current licensing requirements and ensure compliant use of telephony services.  <\/p><h4>What&#8217;s Changing?<\/h4><p>Currently, there is a gap in the system that allows bots, such as an Auto Attendant, to transfer calls to Teams users without checking whether these users have a phone system license. From June 2025, this gap will be closed. Call transfers initiated by bots and requests to add participants to users without phone system authorization will be blocked.  <\/p><h4>Impact on Users<\/h4><p>Teams users will still be able to manually transfer calls to other Teams users, even if they don&#8217;t have a phone system license. However, applications that use the transfer and add participant APIs will need to be updated to reflect this new default behavior. If you currently rely on the absence of license controls, it&#8217;s crucial to inform your customers of this change to avoid any service disruption.  <\/p><h4>Recommended actions<\/h4><p>To prepare for this update, we recommend that you :<\/p><ul><li><strong>Review and update your applications<\/strong>: Ensure that all applications using the transfer and add participant APIs comply with the new licensing requirements.<\/li><li><strong>Inform your customers<\/strong>: Communicate with your customers to inform them of this change and its potential impact on their services.<\/li><li><strong>Test changes<\/strong>: Carry out in-depth tests to ensure that your applications work properly with the new license controls in place.<\/li><\/ul><h4>Conclusion<\/h4><p>This update is an important step in guaranteeing compliant and secure use of telephony services in Microsoft Teams. By taking the necessary steps now, you can ensure a smooth transition and avoid any service disruption for your users. Below you&#8217;ll find a note mentioned in Learn about setting up Auto Attendants.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4e1ab3 elementor-widget elementor-widget-image\" data-id=\"e4e1ab3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/johndeletre.blog\/wp-content\/uploads\/2025\/04\/Notice-license-AutoAttendant.png\" data-elementor-open-lightbox=\"yes\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MTA3NTAsInVybCI6Imh0dHBzOlwvXC9qb2huZGVsZXRyZS5ibG9nXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8wNFwvTm90aWNlLWxpY2Vuc2UtQXV0b0F0dGVuZGFudC5wbmcifQ%3D%3D\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1285\" height=\"199\" src=\"https:\/\/johndeletre.blog\/wp-content\/uploads\/2025\/04\/Notice-license-AutoAttendant.png\" class=\"attachment-full size-full wp-image-10750\" alt=\"\" srcset=\"https:\/\/johndeletre.blog\/wp-content\/uploads\/2025\/04\/Notice-license-AutoAttendant.png 1285w, https:\/\/johndeletre.blog\/wp-content\/uploads\/2025\/04\/Notice-license-AutoAttendant-300x46.png 300w, https:\/\/johndeletre.blog\/wp-content\/uploads\/2025\/04\/Notice-license-AutoAttendant-1024x159.png 1024w, https:\/\/johndeletre.blog\/wp-content\/uploads\/2025\/04\/Notice-license-AutoAttendant-768x119.png 768w\" sizes=\"(max-width: 1285px) 100vw, 1285px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7708f8f elementor-widget elementor-widget-text-editor\" data-id=\"7708f8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Source<\/h4><p>For more details, see the full article on the Microsoft 365 developer blog below:  <\/p><ul><li><a href=\"https:\/\/devblogs.microsoft.com\/microsoft365dev\/enforcement-of-license-checks-for-pstn-bot-calls\/\" target=\"_blank\" rel=\"noopener\">Microsoft 365 Developer Blog Enforcement of license checks for PSTN Bot calls<\/a><\/li><li><a href=\"https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/create-a-phone-system-auto-attendant?tabs=call-flow\" target=\"_blank\" rel=\"noopener\">Microsoft | Learn | Set up a Microsoft Teams Auto Attendant<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Dear readers, I have an important update to share regarding PSTN (Public Switched Telephone Network) bot calls in Microsoft Teams.&hellip;<\/p>\n","protected":false},"author":1,"featured_media":10747,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[46],"tags":[],"class_list":["post-10754","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-microsoft-teams-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>New License Controls for Bot PSTN Calls &#062; JD. 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