{"id":10261,"date":"2025-01-15T21:33:13","date_gmt":"2025-01-16T02:33:13","guid":{"rendered":"https:\/\/johndeletre.blog\/2025\/01\/update-your-menus-to-identify-people-with-the-same-name\/"},"modified":"2025-01-16T08:47:53","modified_gmt":"2025-01-16T13:47:53","slug":"update-your-menus-to-identify-people-with-the-same-name","status":"publish","type":"post","link":"https:\/\/johndeletre.blog\/en\/2025\/01\/update-your-menus-to-identify-people-with-the-same-name\/","title":{"rendered":"Update your menus to identify people with the same name"},"content":{"rendered":"
<\/div>\t\t
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Did you know that Microsoft has recently updated Auto Attendant, making it easier for callers to identify your company’s employees with the same name? Indeed, it is now possible to add details such as your office location or department to help callers identify the right person. This feature has been available worldwide since the end of November 2024, and can be configured via Microsoft PowerShell. <\/p>\n

Update details<\/h4>\n

This new feature for Microsoft Teams Phone makes it easier for callers to reach the right person. Callers can now select a recipient by saying their name or typing it on the telephone keypad (dual tone multi-frequency or DTMF). If there are several similar matches returned by the search engine, this could cause confusion for the caller. With this update, you can help callers reach the right person on the first try by including office or department information after the name. <\/p>\n

For example, the system might suggest:
“For John Smith – Human Resources, press 1”
“For John Smith – Sales, press 2”<\/p>\n

For more detailed information, see New-CsAutoAttendant -UserNameExtension<\/a>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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How does it work?<\/h4>\n

First, make sure that your automatic switchboard is enabled for searching by name or extension, as shown below:<\/p>\n

\"\"<\/p>\n

Then, via PowerShell, change the -UserNameExtension<\/strong> value to the one you require, as shown below.
Be sure to change the identity to that of your your<\/strong> <\/span>Auto Attendant menu.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\n\t\t\t\t\t\n$aa = Get-CsAutoAttendant -Identity \"1a1124d9-4435-40cf-8fad-c89c0abafc84\"\n$aa.UserNameExtension = \"Office\"\nSet-CsAutoAttendant -Instance $aa<\/xmp>\n\t\t\t\t<\/code>\n\t\t\t<\/pre>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-476f64c elementor-widget elementor-widget-text-editor\" data-id=\"476f64c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The result should look like the screenshot below:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93ede61 elementor-widget elementor-widget-image\" data-id=\"93ede61\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1467\" height=\"744\" src=\"https:\/\/johndeletre.blog\/wp-content\/uploads\/2025\/01\/Capture-decran-2025-01-15-212744.png\" class=\"attachment-full size-full wp-image-10254\" alt=\"\" srcset=\"https:\/\/johndeletre.blog\/wp-content\/uploads\/2025\/01\/Capture-decran-2025-01-15-212744.png 1467w, https:\/\/johndeletre.blog\/wp-content\/uploads\/2025\/01\/Capture-decran-2025-01-15-212744-300x152.png 300w, https:\/\/johndeletre.blog\/wp-content\/uploads\/2025\/01\/Capture-decran-2025-01-15-212744-1024x519.png 1024w, https:\/\/johndeletre.blog\/wp-content\/uploads\/2025\/01\/Capture-decran-2025-01-15-212744-768x389.png 768w\" sizes=\"(max-width: 1467px) 100vw, 1467px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19dce83 elementor-widget elementor-widget-text-editor\" data-id=\"19dce83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Source<\/h4>\n<ul>\n<li><a href=\"https:\/\/admin.microsoft.com\/Adminportal\/Home?#\/MessageCenter\/:\/messages\/MC950895\" target=\"_blank\" rel=\"noopener\">Microsoft | Microsoft365 Message Center | MC950895<\/a><\/li>\n<li><a href=\"https:\/\/learn.microsoft.com\/en-us\/powershell\/module\/teams\/new-csautoattendant?view=teams-ps#-usernameextension\" target=\"_blank\" rel=\"noopener\">Microsoft | Learn | New-CsAutoAttendant<\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Did you know that Microsoft has recently updated Auto Attendant, making it easier for callers to identify your company&#8217;s employees&hellip;<\/p>\n","protected":false},"author":1,"featured_media":10245,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[46],"tags":[],"class_list":["post-10261","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-microsoft-teams-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Update your menus to identify people with the same name &#062; JD. 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