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"Knowledge is Sharing the Knowledge That Makes Us Grow. " Olivier Lockert

Private line

Microsoft brings back the private line function. Thanks to this new feature, your users will be able to have a second, private telephone number (DID) which they can make available to a selected set of callers to call them directly, without having to go through delegates, administrators, queues, auto-attendants or

Shared calls in Teams

Once again, Microsoft Inspire has some exciting surprises in store for us this year, including the announcement of shared calls in Microsoft Teams. The shared call option in Microsoft Teams is here to shake up the rules of the game when it comes to collaboration and communication. What is the

Bell new Connected Operator

Congratulations to Bell for joining the list of connected operators for Microsoft Teams. Bell becomes the 68th operator to be added to this list! If you have an existing contract with Bell and would like to migrate your business phone system to Microsoft Teams, it’s now possible. With Bell, you’ll

Copilot in Teams telephony

Microsoft Inspire, Microsoft’s annual conference for partners and developers, was the scene of some exciting announcements this year. Among the new features unveiled, the Copilot functionality in Microsoft Teams telephony stands out as a revolution in the world of professional communication.  The idea behind Copilot is simple:  provides proactive assistance

Agentless queue

Good news! Microsoft updates the behavior of its queues when no one is logged in. It will now be possible to route calls elsewhere when no one is logged in or registered in a call queue. Options include routing calls to another queue, disconnecting the call, sending the call to

Auto Attendant & Call queue

Do you know what an IVR ( Interactive Voice Response) is? In the field of unified communications, we also call them Auto Attendant. There is also the concept of call queues, do you know what they are for? In this article, I’ll show you how to understand them and, more

Poly Rove 20

After the Rove 30 and 40, Poly announces the Rove 20, which will be the smallest model in the range for companies with a smaller budget. The Rove 20 IP DECT cordless phone is an entry-level DECT handset featuring a 2-inch color display, 4-line keys, duplex speakerphone and up to

QR code authentication in Teams

Teams Displays with the hotdesking experience will make it easy this summer to reserve an office space and know if you will have a workspace when you arrive. In fact, with the latest QR code login experience coming later this summer, hotdesking users will be able to seamlessly access their

Poly Voyager Free 60 series

At CES 2023, Poly and HP are unveiling a brand new button-type earpiece, the Voyager Free 60 series. Designed for all-day wear, these lightweight, push-button earphones come with 3 sizes of tapered ear tips designed for maximum comfort and superior sound quality. You can easily control your experience with a

Evolution of “Busy on Busy

Soon Microsoft will update the option called “Busy on Busy” which allows you to prevent a second call from appearing on your desktop, when you are already on a call or in a meeting. Indeed, the option is now in public pre-release and will allow administrators to let users choose

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